University Gets New Healthcare & Other Services for Retirees

WFU Provides Retirees with Experienced Benefit Advocates Team for Navigating the Healthcare System, Resolving Claims and Accessing Healthcare Resources

WINSTON-SALEM, N.C., Mar 20, 2012 (BUSINESS WIRE) — Wake Forest University has partnered with Benefit Advocates, a leading provider of healthcare and benefit advocacy, to support its retirees with navigating the healthcare system, resolving complicated and sensitive health insurance and claims issues, coordinating Medicare, as well as understanding and utilizing their benefit plans.

“Benefit Advocates is a vital member of our team and serves as our trusted partner to confidentially and compassionately support our retirees and their families in understanding their benefits and resolving complex healthcare issues,” said Beth Fay, associate director, benefits for Wake Forest University. “Benefit Advocates’ knowledgeable and responsive team provides personal, hi-touch assistance and we are pleased to add this service to our retiree benefits package.”

Retirees and their families, enrolled in a Wake Forest University health plan, can access Benefit Advocates’ complete line of services including: medical and benefit claims resolution and appeals, help with Medicare-related issues and enrollment, Medicare primary/secondary coordination, assistance with understanding their benefit plans, obtaining second opinions and locating the best medical professionals for their needs. Benefit Advocates provides all Wake Forest University retirees with dedicated, one-on-one advocacy and maintains complete confidentiality and HIPAA compliance.

“With rising costs for health care and the increasing complexity of the system, employees and retirees want and deserve a knowledgeable and compassionate advocate to help them understand their benefits and to negotiate on their behalf,” said Mary Kesel, CEO, Benefit Advocates. “We appreciate the opportunity to provide Wake Forest University retirees and their families the peace of mind that comes from having experienced benefits professionals advocating for their health and benefits needs.”

ABOUT BENEFIT ADVOCATES:

Headquartered in Winston-Salem, NC and founded in 2001, Benefit Advocates provides health and benefits services to individuals and large and small businesses nationwide, including: SunTrust Banks, Inc, Denny’s and Wake Forest Baptist Health. Benefit Advocates is certified by the Women’s Business Enterprise Council (WBENC) — the nation’s largest certifier of businesses owned and operated by women. For more information, please visit our website at www.benefitadvocates.net .

SOURCE: Benefit Advocates